FirstCitizens Bank
Conversational banking on vector retrieval
Customer chatbot queries embedded and matched against account, balance, and transaction data with cosine-similarity scoring, plus the reranking and retrieval health checks that keep answers trustworthy in production.
- RAG in production
- Reranking + health checks
- Embeddings
- Vector search
- LLM
- Java
- OpenShift
FirstCitizens Bank
Snowflake → Databricks warehouse migration
Full replatform of the enterprise data warehouse: ETL/ELT redesigned on dbt and Airflow, governance and metadata standards written, DataOps and CI/CD put behind every pipeline deployment.
- Governed metadata layer
- CI/CD on every pipeline
- Databricks
- Snowflake
- dbt
- Airflow
- AWS Glue
FirstCitizens Bank
SVB / FCB platform consolidation strategy
Comparative analysis of both commercial banking systems that set the executive migration path — folding Hogan into the Signature platforms.
- $65M eliminated over 2 yrs
- 6 months faster
- Enterprise architecture
- Executive strategy
FirstCitizens Bank
eConnect → GO digital modernization
A $15.5M/year, four-year phased migration moving roughly 10,000 users across market segments onto the modern digital platform without breaking their day.
- ~10,000 users migrated
- $15.5M/yr program
- Microservices
- REST
- Program delivery
FirstCitizens Bank
In-house payments modernization
Replaced vendor payment rails with in-house services on AWS S3, Kafka, and APIGEE, and decomposed the Admin domain into Client, User, and Product microservices.
- $6.22M annual savings
- Vendor dependency removed
- AWS S3
- Kafka
- APIGEE
- Microservices
FirstCitizens Bank
Audit-event capture redesign
Rebuilt audit-event capture and reporting with Risk, Compliance, and Governance — the unglamorous work that decides how an examination goes.
- 80% better audit readiness
- 50% fewer event gaps